Motorola Moto G 4G – Hard resetting erases all of your data, so please be careful before hard resetting. Just few important things to tell you. Firstly, it’s always safe to backup your important data such as pictures and video before performing hard reset. Secondly, Try to perform soft reset first. The reason why it’s better to perform soft reset first is that sometime it resolves a problem. Lastly, we recommend to charge your battery more than 50% at least before performing hard reset. If you are ready, let’s get it started!
SOFT RESET
step 01. Press and Hold the Power button for about 10 seconds until the screen turn to black. Phone will automatically reboot.
HARD RESET
Step 01. Make sure your phone is turned off completely.
Step 02. Press and hold Volume Down + Power buttons until the boot option menu appears on the screen.
Step 03. Navigate to Recovery option using volume down button and select it with the power key.
Step 04. When the Android robot comes up on the screen, Press and Hold Volume Up + Power buttons until the Android system recovery mode appears.
Step 05. In the Android system recovery mode, select wipe data/factory reset.
Step 06. It will ask you to confirm. Select Yes — delete all user data
Step 07. After the process is done, select reboot system now.