Here is an instruction of performing hard reset & soft reset on Xperia M5 and M5 Dual smartphone. Before performing hard reset, we recommend you to do the followings:
- Try to back up important data (hard resetting delete all data and settings)
- Make sure that your phone is charged more than 50% (Phone might be shut down while resetting)
- Try to perform soft reset first (soft resetting might solve the problem)
Soft Reset – Method 01
Step 01. Please turn off your mobile phone completely.
Step 02.Press and hold Volume Up + Volume Down + Power keys at the same time until you have option menu on the screen.
Step 03. Select Recovery option with volume key and select it with power key.
Step 04. When the Android Logo with the yellow triangle appears on the screen, press and hold Volume Up + Volume Down together to boot to recovery mode.
Step 05. In the recovery mode, navigate to wipe cache partition using volume button and select it using power button.
Step 06. When the process is done, select reboot system now.
Hard Reset – Method 01
Step 01. Navigate to Settings > Backup & Reset > Factory Data Reset > Reset Phone > Erase Everything
Hard Reset – Method 02
Step 01. Please turn off your mobile phone completely.
Step 02.Press and hold Volume Up + Volume Down + Power keys at the same time until you have option menu on the screen.
Step 03. Select Recovery option with volume key and select it with power key.
Step 04. When the Android Logo with the yellow triangle appears on the screen, press and hold Volume Up + Volume Down together to boot to recovery mode.
Step 05. In the recovery mode, navigate to wipe data/factory reset using volume button and select it using power button.
Step 06. Select Yes – delete all user data and then select reboot system now.
Hard Reset – Method 03
Step 01. Please open the dial pad (dialer app) on your phone.
Step 02. Now type the following code: *#*#7378423#*#*
Step 03. When you have the menu, please select Customization Settings and then select Reset Customization.
Step 04. Now select OK to process hard resetting.