Here is a guide of performing hard reset & soft reset(wipe cache partition) on HTC One E9s dual sim smartphone. There are three things you should check before starting.
- Problems could be resolved by soft resetting(wipe cache partition). Perform soft reset first before hard resetting.
- Hard Resetting deletes all data. Please backup your important data.
- Try to fully charge your phone.
Soft Reset (Wipe Cache Partition)
01. Please Power Off your mobile device.
02. Press and Hold Volume Down + Power buttons at the same time and release all buttons when the HTC download mode options appears on the screen.
03. In HTC download mode, navigate to reboot to bootloader using volume down button and press power button to select it.
04. Now some options in colour will appears on the screen. Press volume down key to navigate to boot to recovery mode and press power key to select it.
05. If red exclamation mark with a triangle appears, press Power + Volume Up together.
06. Select wipe cache partition using volume down and power buttons.
Hard Reset (Factory default settings)
01. Turn Off your mobile device completely.
02. Press and Hold Volume Down + Power buttons at the same time and release all buttons when the HTC Logo appears on the screen.
03. In HTC download mode, navigate to reboot to bootloader using volume down button and press power button to select it.
04. Now some options in colour will appears on the screen. Press volume down key to navigate to boot to recovery mode and press power key to select it.
05. If red exclamation mark with a triangle appears, press Power + Volume Up together.
06. Select wipe data/factory reset using volume down and power buttons. When it’s asking to confirm, select Yes.
07. When you get a message “data wipe complete”, Select Reboot system now.
