There is a lot of people having the black screen issue. If your Surface screen not tuning on all of sudden, please try to reset the system. Don’t worry, we are not going to erase anything. Please check if your device has enough power to turn on. Low battery power might cause the problem. If it doesn’t work even if you tried to charge and turn on, please try the steps below.

 

1.  Extra Charge

Step 01. Plugin your Surface into the power outlet.

Step 02. Try to charge at least 30 minutes.

Step 03. Press and Hold the Power button for about 30 seconds. If it doesn’t work, please try the next method.

 

2. System Reset (Volume UP Key)

Step 01. Press and Hold the Power button for 30 seconds. (We are trying to completely shut it down.)

Step 02. Connect your Surface into the power outlet.

Step 03. Now Press and Hold the Volume Up + Power button at the same time for 15 seconds until the screen turns on.

 

3. System Reset (Volume Down Key)

Step 01. Press and Hold the Power button for about 30 seconds.

Step 02. Connect the device into the power source.

Step 03. Press and Hold the Volume Down + Power buttons together for 15 seconds. Hope it helps 🙂